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Send Cohorts to Cordial

Beta

This integration is in open beta, and is still in active development. If you have any feedback to help improve this destination and or its documentation, contact the Cordial support team.

Cordial is a customer engagement and data platform that unifies real-time data from anywhere in your technology stack, so you can engage with your customers in more personalized ways across email, SMS, mobile app, and more.

This cohort integration allows you to sync users from Amplitude cohorts to Cordial lists. Using lists along with other contact data in Cordial, you can create dynamic segments of contacts for sending messages, searching contacts, and filtering analytics reports.

Setup

Cordial setup

  1. Navigate to the Cordial's Portal.
  2. Create an API Key in Cordial following the instructions.

Amplitude setup

  1. In Amplitude, navigate to Data Destinations, then find Cordial - Cohort.
  2. Enter Name and Cordial API Key.
  3. Reach out to your Cordial CSM to get your Amplitude service URL and paste it into the Endpoint field.
  4. Enter the name of your contact identifier in Cordial into the Contact identifier name field. Users are identified by this key in Cordial. For example, "email".
  5. In the Contact identifier mapping dropdown, select a user property name. The value is passed as the value for the contact identifier.
  6. Save the destination.

Send a cohort

  1. In Amplitude, open the cohort you want to export.
  2. Click Sync, and choose Cordial.
  3. Select the destination.
  4. Select the sync frequency you need.
  5. Save when finished.

After a cohort is synced, the contacts are added to a list in Cordial. The list name is the cohort name in Amplitude with spaces removed. For example, when the "active users" cohort with 10 users is synced to Cordial, you see 10 contacts added to the activeusers list. When a user is removed from a cohort and the cohort is synced, the contact is removed from the list. Refer to Cordial's lists article for details on using lists.


Last update: 2022-07-12